4900 Lincoln Ave "RT 53" ~ Lisle IL 60532-2115

Plumbing Wholesale

(800) 391-5890

Customer Satisfaction Survey

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Inour continuing effort to give our customers the best possible service, we ask you to, please, take a few minutes and let us know how we are doing. Your answers to these questions can help us to see areas where we need improvement, as well as share those things we're doing right with other segments of our organization. If you would like feedback on your comments, please provide your name and a way to contact you (phone, e-mail or postal address) at the bottom of this form. However, that information is completely voluntary and you and you may fill out the survey anonymously if you wish.

Thank you very much for your time!

How did you hear about Sterling?

Saw a truck
Yellow Pages
Referral
Web Site
Other

If "Other" please provide:

Are you an account customer?

Yes No

If YES, who is your salesman?

Does he visit your office regularly?

Yes No

Would you say MOST of your material purchases from us are:

Pickup at will call counter Deliveries via our truck Deliveries via vendor directly

Please rate the courtesy, attitude, and appearance of or will call counter staff.

bad poor average fair good

Please rate the courtesy, attitude, and appearance of our delivery driver.

bad poor average fair good

Please rate the courtesy, attitude, and helpfulness of our sales staff when you call our office.

bad poor average fair good

How would you compare our prices to other plumbing supply wholesalers?

significantly higher somewhat higher about the same somewhat lower significantly lower

The next time you need materials, how likely wil you be to call Sterling Supply?

Extremely very somewhat not very not at all

Were you looking for a product we did not have? What was the item?

Have you had any problems with your orders? Please describe: (wrong item, broken material, shipped short, etc)

If you contacted our office about the problem was it corrected to your satisfaction? Please describe:

What is Sterling Supply doing BEST to serve you? (please describe)

What can Sterling Supply do BETTER? (please describe)

Would you recommend Sterling Supply to others?

Yes No

Would you like a representative to contact you about your answers to this survey?

Yes No

If YES, please complete this contact information:

Name
Title
Organization
Street Address
Address (cont.)
City
State/Province
Zip/Postal Code
Country
Work Phone
FAX
E-mail
URL

How often do you visit our web site?

Daily weekly monthly yearly only once

What would you like to see on our web site? (prices, spec sheets, inventory, more jokes!....etc)

Is our site useful?

Yes No

Is our site easy to navigate?

Yes No

Did you find what you were looking for?

Yes No

Did the site offer you enough interactivity?

Yes No

Will you come back to our site?

Yes
No
Maybe

If we offered a chatroom where you could exchange information directly with other customers, would you participate?

Yes No

Please provide any other comments about our service, our web site, your account, anything you want to tell us!

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